Top 10 Online Casinos of 2023 in Malaysia

Online casino ratings have become a powerful reference for players interested in finding their best online casinos. But how do these ratings work? For a start, we compare different casino sites and their games, features and bonuses, security measures and reputation as trustworthy sites, amongst others. 

Nevertheless, it’s important to note that some of the review sites don’t always have the best interests of players at heart. Trust us, we are not biased toward certain casinos or biased against others. Anyway, let’s read further on how online casinos are rated to help you make an informed decision before signing up with an online casino.

1. Casino Reputation

The first thing we look at is the reputation of the casino. When we analyze to rate online casinos, we spend a lot of time checking several different areas to ascertain whether the casino is legitimate and trustworthy in the first place.

   1.1 Customer reviews

There are many sites to search to read customer reviews. They can help identify any problems they may have had with their customer’s experience. 

Specifically, we read reviews from other players on sites or check out forums where users share their experiences. 

However, you should be aware that not all of these reviews are legitimate. Some people may write fake reviews just for fun or to outcompete their rivals.

   1.2 Licenses and Certifications

We’d also check out any licenses or certifications that the casino has obtained from regulatory bodies like Malta Gaming Authority (MGA) or Gibraltar Gambling Commissioner (GGC). This will give you an idea of how reputable it is within the industry.

The best casinos have been around for years and have built up a strong reputation for providing fair gameplay, fast payouts, and great customer support. All of those prove these online casinos don’t scam players out of their winnings or privacy.

In addition, it’s also crucial to check out their website and see if it looks professional and well-designed which serves as an indicator that they’re legit.

2. Safety and Security

In our process to rate online casinos to make recommendations, we focus heavily on the safety and security aspects that they provide to protect their users. Here are a few of the specific areas we look at:

• Are they using top-of-the-line servers with encryption technology?
• Are they upgrading and updating their systems regularly to defend against threats?
• Are their internal processes geared in a way that keeps you safe?
• Do they utilize better business practices to make sure they aren’t taking unnecessary risks?
• Are they proactively seeking out threats and looking for solutions to eliminate them?
• Do they respond to your security concerns in real time or is there an unnecessary delay?

Below is more light shed on these issues that affect our ratings:

    2.1 Advanced Encryption Software

We look for casinos that offer two-factor authentication, which means that you will need to enter a special code before you can access your account. This adds an extra level of protection against hackers who might try to gain access by stealing your password.

    2.2 Transparency 

The last thing to consider is how much information about their business they are willing to share publicly. The more transparent they are about their operations and policies, the better it is for you as a player because it means you can trust them more easily.

3. Bonuses, VIP Programs and Promotions

Online casinos often offer bonuses, VIP programs or promotions when you sign up for an account or make a deposit. 

These bonuses can range from free spins or no deposit bonuses that allow you to play for free until you win something worthwhile, all the way up to free money or free spins that come with no strings attached.

Some online casinos also offer loyalty programs where players earn points for playing certain games or depositing money at their website, which can later be redeemed for bonuses or prizes such as free casino vacations.

The best online casinos are always evolving, and they’re constantly adding new features and promotions to keep players happy. However,, we’d be far more eager to play at a fantastic online casino with no promos than we would be at a dishonest casino with mind-blowing deals.

Here are the items we check for when rating an online casino’s promotions section:

• Do they have enticing enough promos to justify our interest?
• Are all the levels of gamers able to earn their promotions?
• Do they have a strong track record of upholding their benefits and perks?
• Do they offer any unique or creative promos that make them stand out from the competition?

4. Casino Online Registration Process

Another rating criterion we seriously look at is a customer’s registration process. This step is a very important part and it affects an online casino’s rating. This evaluation is vital as it relates to how safe and secure you are when playing for real money. Below are the procedures to take note of:

• First of all, make sure that the casino asks for your personal information (verified with a legit 3rd party). All reputable online casinos will ask you for some basic information such as your email address, name and country of residence. This information is used to verify your identity and ensure no one else can use your account.
• Secondly, you should check if the casino asks for additional documents such as a copy of your passport or driver’s license. The reason why they do this is that they want to protect themselves against fraudsters who may try to steal their customers’ money by creating fake accounts in their name. If you have doubts about an online casino’s registration process, don’t sign up there!
• Thirdly, it’s vital to know when you can start playing in an online casino after registering an account with them. It’s best if they allow their customers to play right away after registering an account with them. 

However, some casinos require you to wait for a few days before you can start playing with real money. This is usually done because they want to be sure that you are not a fraudster who’s trying to steal their customers’ money. 

5. Payment Methods

Banking methods-wise, online casinos offer many different ways to deposit and withdraw money from your account. 

They include credit cards and debit cards, e-wallets, traditional bank transfers, and even Bitcoin payments. The method you choose will depend on what is convenient for you and what your preferred currency is.

Some words of caution, though. Not all of these methods are equal. Some banking methods have higher fees or less security than others.

Some banks also occasionally charge additional fees when you withdraw money from your online casino account through them. This usually happens if you withdraw more than a certain amount of money per month or if there is some sort of suspicious activity with your account (such as frequent deposits and withdrawals).

Online money transfers used to be a hassle, but they are now quick and painless thanks to industry expansion. Ideally, it ought to be. An online casino site’s banking part needs to be flawless for us to fully appreciate it. Here are some of the aspects of internet banking that we believe are most crucial.

• Do they offer a range of reliable deposit and withdrawal options?
• Do these choices serve players well?
• Are the banking choices securely and quickly integrated?
• Do they have a clear procedure in place for money withdrawals?
• How quickly do withdrawals and deposits become visible?
• Are their banking partners trustworthy businesses?

6. Slot Game variety and providers

Although the majority of online players have a favourite game, we still prefer to switch things up occasionally. We want to see a wide variety of games available for you to pick from when we evaluate online casinos.

There should be a wide variety of table games and rule sets available for you to pick from. You’ll probably get bored if they simply offer a few selections, or they could not have the games you actually like to play. You should never ever have to compromise when playing online poker.

We want to see the newest and best, but we also want to see the traditional favourites that people first discovered when they began to play. Since online casinos don’t have a physical location, there is no reason why they can’t provide every game imaginable.

We want more options when it comes to the software providers offering the games. Each software provider has its own unique features and gameplay styles which may appeal more than others depending on your preferences as a player. 

For example, some platforms may provide more in-depth betting options than others, or offer more games from a single developer. Generally speaking, though, most software providers will have similar features across their entire catalogue of titles.

7. Casino Mobile Experience

The mobile experience is an important aspect of online casino ratings. Mobile gambling has become increasingly popular, as people have access to their smartphones almost everywhere they go.

In fact, there are more than 2 billion mobile users worldwide and over 3 billion mobile devices in use today. There are lots of ways to evaluate an online casino’s mobile experience. Below are what we normally assess to rate or rank an online casino:

• Check out the site on your phone and see how well it works. 
• Can you play the games smoothly? 
• Do they load quickly? 
• Does the text fit on your screen? 
• Is there enough information available about each game?
• If there’s a bug, does it affect just one game or all of them?

We also take into account reviews from other players who have used their phones or tablets to play at that site. Apart from that, we would check out forums where people discuss their favourite sites and see what others think about them, especially if they’ve posted pictures showing how well their chosen casino performs on their particular device.

The best smartphones for mobile online gaming are listed below (in no particular order of ranking/preference):

1. Samsung Galaxy S22 Ultra
2. Apple iPhone 14 Pro Max
3. Oppo Find X3 Pro

8. Customer Service

Customer service is a major factor in determining how well a casino is rated. With so many online casinos to choose from, you can’t afford to gamble with your money on an unprofessional or disreputable site.

We normally check if they will provide any information about their customer service operations or if they have an email address for customer inquiries that are guaranteed not to be filtered by a robot or automated answering system.

You’ll need a top-notch customer support team you can contact right away in these situations to help you figure things out. Here is what we explicitly look for.

• Do they provide a range of top-notch customer service options?
• Are there any live (phone or chat) customer support options available?
• Are they accessible 365 days a year?
• How long does it take to get a caller on the line?
• Do the agents speak English well?
• Can the agents genuinely resolve your issue?
• Do they have a procedure for resolving problems that the initial agent is unable to resolve?

Generally, the best online casinos offer 24/7 customer support via live chat and phone calls. Some also offer email support, but this may not be as effective or convenient as other methods of communication.